Returns & Exchanges

At AVA360SHOP, we strive to provide each and every Guest with an experience that makes them feel confident and comfortable in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy.

Returns are allowed within 15 days from the purchase (shipment) date and exchanges within 15 days of the purchase (shipment) date for jewelry, and within 15 days from the purchase (shipment) date for watches.

AVA360 Returns
AVA360 Exchanges
  • Jewellery must be in good condition with all original certificates and accessories.
  • Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
  • Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
  • Charge credits are issued to the original purchaser on the account to which the item was charged.
  • All return shipping charges must be prepaid.
  1. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip.
  2. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution centre.
  • You can expect a refund within 15 days of our receiving your returned product. The refund will be credited to the same form of payment used in your original purchase.
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